Frequently Asked Questions
What is BiTaksi?
BiTaksi enables you to request a taxi from your smartphone.
Why should I use BiTaksi?
With smartphones, there is no need to chase taxis on the street nor call taxi centers and wait on hold. You can request a taxi from your smartphone, and see the driver’s information as you watch your taxi come to you. You can also rate drivers and look at your previous trips’ information.
Are there any extra costs?
Not at all. The app is free to download and you only pay the fare to the driver, with no extra cost whatsoever. Of course, you may tip the driver at your own discretion if you are pleased with the service.
Is BiTaksi safe?
Absolutely. BiTaksi is the safest way to travel within the city. Only licensed taxi drivers are registered. Drivers’ identification information is processed by BiTaksi.
I forgot something in a taxi, can I get it back?
All of your trips with BiTaksi are kept on record, so when you forget something you can get in contact with the taxi driver. Our customer support is constantly in contact with registered taxi drivers. You may call customer support around the clock, 24/7. You no longer have to worry about forgetting your valuables in taxis.
How can I sign up with BiTaksi?
Download the app and enter your mobile phone number. Once you have provided the necessary information, you may start using the app.
What should I do if I don’t want to receive SMS or email from BiTaksi?
BiTaksi sends you email and/or SMS to inform you of promos and provide a better experience. If you don’t want to receive SMS or email from BiTaksi, you can opt out by sending an email to email@example.com
On which platforms can I use the app?
BiTaksi may be downloaded on iOS and Android smartphones. It’s compatible with all iPhones as of, and including, the 3GS series and all iPads. BiTaksi can be used on all smartphones and tablets that are Android 2.2 and above.
How do I request a taxi?
All you have to do is designate your pickup location, press the request a taxi button and select your payment method. The app finds the taxi that will arrive in the shortest time and directs it to you.
How can I pay with credit card?
You need to enter your credit card information into the app once. When your trip has ended, the taxi driver will enter the meter fare into his driver app. You just need to press the confirm button and your payment will be processed. It’s that simple. No need to swiple your card on a POS machine.
Which cards does BiTaksi accept?
BiTaksi accepts all domestic and foreign credit cards that are MasterCard, Visa, or American Express. Currently you cannot pay with debit cards nor prepaid cards.
Can I pay my taxi fare in installments?
Currently you cannot pay your taxi fare in installments.
Can I enter more than one credit card?
You can add up to 3 credit cards.
My card was declined, what should I do?
Don’t worry. You can add a new credit card or pay by cash.
Is my private information safe?
Yes. Your personal information is kept in a secure server and we take many procedural precautions to keep your information safe.
In which cities can I use BiTaksi?
Currently, BiTaksi is only available in Istanbul and Ankara. We are ambitiously working on expanding BiTaksi to other cities.
When I try to sign up it says that my phone number is already in use. What should I do?
You may click the ‘I forgot my password’ link to obtain a new password and then you may use the system.
The app cannot locate me, what do I do?
Don’t worry. You can handpick your location on the map by moving the pin.
What should I do when I have a problem with the app?
You may call our customer support center around the clock, all year long. You can contact customer support from the About Us page.